Quality Janitorial Performance Standards
Quality Management System
We develop standards of performance by which the quality of our cleaning services can be measured. Our Quality Management System is based on:
Inspections are conducted by The Milwaukee Commercial Cleaning Company managers using our PDA-based system with web-enabled reporting. This inspection system has the flexibility to allow you to view and contribute feedback. Our ability to assess, document, and communicate the quality of your service is invaluable to your bottom line and is a large part of our janitorial success.
Carefully documented processes in our comprehensive Janitorial Quality Manual ensure that we do it right the first time and for the long term. Because we consistently do things the same way every time, we can objectively measure our performance based on your cleaning requirements.
Frequent communication is a key element of our Quality Management System. Through technology we are always immediately available to handle your service requests. Another effective way for our customers to provide feedback is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. We track service issues and implement preventive/corrective measures immediately.